pk101 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how pk101 ("pk101", "we", "us", "our") collects, processes, stores, shares, and protects the personal data of individuals ("Users", "you", "your") who access or use the pk101 online casino and sportsbook platform, including the website at pk101.org and all related services (collectively, the "Platform").

By registering an account on the Platform or by continuing to use the Platform after being presented with this Policy, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy is to be read in conjunction with the pk101 Terms & Conditions.

pk101 is committed to handling your personal data responsibly, transparently, and in compliance with applicable data protection principles. This applies to all users, including those accessing the Platform from cities across Pakistan such as Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad, as well as users accessing the Platform from other jurisdictions.

2. Data Controller

For the purposes of this Policy, pk101 acts as the data controller in respect of the personal data collected from Users. All enquiries regarding the processing of personal data should be addressed to the pk101 data protection contact at [email protected].

3. Data We Collect

3.1 Registration Data

When you create a pk101 account, we collect the following personal data:

• Full name as it appears on your government-issued identity document.
• Date of birth (to verify that you are 18 years of age or older).
• Email address.
• Pakistani mobile number or other registered phone number.
• Username chosen at registration.
• Residential address.

3.2 Identity Verification (KYC) Data

To comply with anti-money-laundering obligations and to verify your identity before processing withdrawals, pk101 collects:

• Copy of a valid government-issued identity document — typically a Pakistani CNIC (Computerised National Identity Card) or a valid passport.
• Proof of address documentation where required.
• Source of funds documentation in cases where transaction volumes require enhanced due diligence.

3.3 Financial Data

• Payment method details (e.g., JazzCash account reference, Easypaisa account reference, bank account number, card type and last four digits). Full card numbers are not stored by pk101 — card payments are processed via PCI-DSS compliant payment processors.
• Transaction history — deposits, withdrawals, and related records.

3.4 Usage and Behavioural Data

• IP address and geolocation data at login.
• Device type, operating system, and browser information.
• Session logs — pages visited, time spent, games played, and bet history.
• Customer support interaction logs, including live chat transcripts and email correspondence.

3.5 Responsible Gaming Data

Where you use responsible gaming tools such as deposit limits, loss limits, or self-exclusion, pk101 records these settings and their activation history. This data is used solely to enforce the tools you have enabled and to monitor compliance.

4. How We Collect Data

pk101 collects personal data through the following means:

• Directly from you — through the account registration form, KYC submission, deposit and withdrawal requests, customer support interactions, and responsible gaming tool activations.
• Automatically — through cookies, session tracking technologies, and server logs when you access and use the Platform.
• From payment providers — transaction confirmation data received from JazzCash, Easypaisa, banks, card networks, and other payment intermediaries as part of the payment processing workflow.
• From identity verification services — where third-party KYC providers are used to assist with document verification, data may be shared with and received from those providers under applicable data processing agreements.

5. Legal Bases for Processing

pk101 processes your personal data on the following legal bases:

• Performance of a contract: Processing necessary to register and maintain your account, process deposits and withdrawals, and deliver the services you have requested on the Platform.
• Legal obligation: Processing required to comply with anti-money-laundering regulations, identity verification obligations, and any other applicable regulatory requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improvement of Platform features — where such interests are not overridden by your data protection rights.
• Consent: Where you have provided specific consent for a particular type of processing, such as receiving promotional communications from pk101. You may withdraw such consent at any time by updating your account communication preferences or by contacting support.

6. How We Use Your Data

pk101 uses your personal data for the following purposes:

• To create, maintain, and manage your pk101 account.
• To verify your identity and age (18+) as required by our Terms & Conditions and applicable regulations.
• To process deposits, withdrawals, and internal account transactions in PKR or other supported currencies.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct.
• To enforce the pk101 Terms & Conditions and responsible gaming commitments, including the administration of self-exclusion and limit settings.
• To provide customer support and respond to your enquiries.
• To send transactional communications — including deposit confirmations, withdrawal notifications, and account security alerts.
• To send promotional communications about pk101 offers and new games, where you have consented to receive such communications.
• To analyse Platform usage for the purpose of improving user experience, game selection, and performance.
• To comply with applicable legal and regulatory obligations.

7. Sharing Your Data

pk101 does not sell your personal data. We may share your personal data with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment service providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard networks, USDT wallet processors, Skrill, Neteller, and UnionPay — for the purpose of processing transactions.
• Identity verification providers: Third-party KYC service providers engaged to assist with document verification and anti-money-laundering screening.
• Game software providers: Licensed game studios whose titles are hosted on the pk101 Platform may receive session and bet data necessary to operate the game correctly and resolve disputes.
• IT and hosting providers: Cloud infrastructure and hosting service providers who process data on behalf of pk101 under data processing agreements.
• Regulatory and law enforcement authorities: Where pk101 is required by applicable law, court order, or regulatory obligation to disclose personal data to competent authorities.

All third-party processors engaged by pk101 are required to handle personal data in accordance with applicable data protection standards and are not permitted to use your data for their own independent purposes.

8. International Data Transfers

The personal data of pk101 Users may be transferred to, stored in, and processed in countries outside of Pakistan where pk101's service providers operate. Where such transfers occur, pk101 ensures that appropriate safeguards are in place — such as contractual data transfer clauses — to protect your personal data to a standard equivalent to that required under applicable data protection principles. If you have questions about the safeguards applied to international transfers of your data, contact [email protected].

9. Cookies & Tracking Technologies

9.1 What We Use

pk101 uses the following types of cookies and similar tracking technologies on the Platform:

• Strictly necessary cookies: Required for the Platform to function correctly — including session management, login state persistence, and fraud detection. These cannot be disabled.
• Analytical cookies: Used to collect aggregate, anonymised data about how users navigate the Platform. This helps pk101 improve site performance and user experience.
• Preference cookies: Store your language, currency, and display preferences so that the Platform behaves consistently across sessions.

9.2 Managing Cookies

You may configure your browser settings to block or delete non-essential cookies. Please note that disabling certain cookies may impair the functionality of the Platform, including the ability to remain logged in across sessions. Refer to your browser's help documentation for instructions on managing cookie settings.

10. Data Retention

pk101 retains personal data for the following periods:

• Account data: For the duration of your registered account plus a period of five years following account closure, unless a longer retention period is required by applicable law.
• KYC and identity verification records: For a minimum of five years following the end of the business relationship, in accordance with standard anti-money-laundering record-keeping requirements.
• Transaction records: For a minimum of five years following the date of the transaction.
• Customer support records: For three years following the resolution of the relevant support interaction, unless the matter gives rise to a legal claim requiring longer retention.
• Analytical and usage data: In aggregated, anonymised form, retained indefinitely for Platform improvement purposes. Individual session log data is retained for 12 months.

11. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data pk101 holds about you:

• Right of access: You may request a copy of the personal data pk101 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal obligations to retain data.
• Right to restriction: You may request that processing of your personal data be restricted in certain circumstances.
• Right to object: You may object to processing carried out on the basis of legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to data portability: Where applicable, you may request that personal data you have provided be transmitted to you or to another controller in a structured, commonly used, machine-readable format.

To exercise any of these rights, contact pk101 at [email protected]. pk101 will respond to verifiable requests within 30 days. pk101 may need to verify your identity before acting on any data rights request.

12. Children's Privacy

The pk101 Platform is strictly for adults aged 18 and over. pk101 does not knowingly collect personal data from any person under the age of 18. If pk101 discovers that personal data has been collected from a minor, that account will be immediately closed and the data deleted. If you have reason to believe a minor has registered on the Platform, please notify pk101 at [email protected] immediately.

13. Security Measures

pk101 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pk101 Platform.
• Access controls restricting internal access to personal data to authorised personnel with a legitimate business need.
• Encrypted storage of passwords — passwords are never stored in plaintext.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Two-factor authentication available as an optional security layer for user accounts.

While pk101 takes reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the security of your pk101 login credentials and for reporting any suspected unauthorised account access to support promptly.

14. Third-Party Links

The pk101 Platform may contain references to third-party payment providers and game studios. pk101 is not responsible for the privacy practices of third parties. This Policy applies solely to personal data collected and processed by pk101 in connection with the Platform.

15. Changes to This Policy

pk101 reserves the right to amend this Privacy Policy at any time. Where changes are material, pk101 will provide reasonable notice to registered users via email or an on-site notification prior to the changes taking effect. The most current version of this Policy will always be available at pk101.org/privacy-policy. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy.

16. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pk101, please contact the pk101 data protection team: [email protected]

pk101 will make every effort to resolve your concern promptly and transparently.